Return and Refund Policy for
West Texas Veterinarian Supply
Thank you for shopping at wtvsupply.com If you are not entirely satisfied with your purchase we are more than happy to help make things right.
- You have 14 days calendar days to return an item from the date you received it.
- The item must be unused and in the same condition that you received it in.
- The item must be in the original packaging (if there was any).
- The item needs to have the receipt or proof of purchase.
Vaccinations or any cold items that are shipped out cannot be returned under any circumstances. If a cold product arrives at your door warm please contact us and we will send out a call tag for the ruined product and resend you a shipment of new cold product.
Once we receive your item, we will inspect it and notify you (usually via email) that we have received your returned product. We will immediately notify you on the status of the refund after an inspection of the product.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Please note that if the original payment is PayPal, they do charge a small fee for any refunds which will be deducted from your original return amount.
With a return on a credit card, you will receive the credit within a certain amount of days. This is dependent upon your card issuer’s policies.