At West Texas Vet Supply, we do everything within our power to ensure your order arrives to you correctly, undamaged and promptly. In the case that these standards are not met, we are happy to work out a solution.

Damaged or Incorrect Order

If your package arrives damaged or the incorrect product or quantity arrives, please do the following:

1. Take a photo of the outside of the box, the inside of the box and the damaged or incorrect product(s).

2. Contact us via phone or e-mail within 3 business days from confirmed delivery. Please be ready to give us your first name, last name, order number AND photos requested above. Contacting us on any social media platform does NOT guarantee a refund or replacement product.

Temperature Sensitive Items

West Texas Vet Supply only ships temperature sensitive items, such as vaccines, on Monday - Thursday. We will reach out to the buyer if we believe the temperature sensitive order will not arrive in a time appropriate manner. All temperature sensitive items are shipped in a cooler box with ice packs.

If you receive a temperature sensitive item that is warm, please contact us via phone or e-mail immediately.

West Texas Vet Supply is not responsible for temperature sensitive items that were delivered less than 3 days from ship date, but were opened 24 hours after confirmed delivery.

Lost or Stolen Packages

Lost and stolen packages are determined by the provided tracking numbers from the shipping partner such as USPS, UPS, FedEx, ect. If you believe your package is lost or stolen, please contact us via phone or e-mail. When a package leaves our store, we do not know when or if a package is delivered. The only way we can address this type of issue is with effective communication from the buyer. If a package has been marked as delivered, we as the shipper only have 3 business days to submit the appropriate paperwork to make a claim. We will do everything within reason to resolve this issue, but we are at the mercy of the shipping partner.

If West Texas Vet Supply does not receive official communication from the buyer about any issue with their order within the allotted time of 3 business days from confirmed delivery, we cannot guarantee a refund or replacement product.

Shipping Times

Orders are shipped in the order that they are received Monday - Friday 8AM - 2PM Central Time. Orders placed after the cut off time will be processed and shipped the following business day. Saturday and Sunday are not considered business days. Changes in business hours due to a holiday will be noted on the checkout page as a popup. If you are needing your order by a specific day, please call the store directly to discuss shipping options. 

325-677-8677 ask for Barbie

Liability

West Texas Veterinary Supply is not liable for use or misuse of any products described on this website. Always refer to each products label for directions, safety warnings and other valuable information. For questions about products, please call the store, the manufacturer or your veterinarian. 

Welcome to the Terms of Service page for West Texas Vet Supply (WTVS). By continuing to browse and make purchases on this website, you agree to comply with the following Terms and Conditions of Use.

WTVS and any third parties do not provide any warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Using any information or materials from this website is entirely at your own risk, and WTVS shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website includes materials that are owned by or licensed to WTVS. This includes, but is not limited to, the design, layout, appearance, and graphics. Reproduction of these materials is prohibited except as allowed by the copyright notice, which is part of these Terms and Conditions.

The views expressed in product reviews are solely those of the individuals providing them and do not reflect the views of WTVS, its ownership, or its employees. Offensive, lewd, discriminatory, or inflammatory language is not tolerated, and any attempts to post such comments will be removed.

All trademarks displayed on this website that are not owned by or licensed to the operator are acknowledged.

Unauthorized use of this website may result in a claim for damages and/or be considered a criminal offense.

Occasionally, this website may also include links to other websites for your convenience. These links do not indicate that we endorse the website(s) linked. We have no responsibility for the content of these linked websites.

Your use of this website and any disputes arising from such use are subject to the laws of the United States of America.

Please be aware of important sales and use tax information regarding any tax you may owe directly to your jurisdiction. WTVS is not required to collect sales or use tax in certain state and local jurisdictions. Your purchase may be subject to use tax unless exempt from taxation in your area. Purchases are not exempt simply because they are made online, by catalog, or through other remote means. Your jurisdiction may require you to report all purchases of tangible personal property or digital property that are not taxed by the retailer and to pay use tax on those purchases unless exempt. This tax may need to be reported and paid on your jurisdiction’s tax return or by filing a consumer use tax return with the relevant authority. You can typically find the necessary forms and instructions on your jurisdiction's website or consult your tax advisor.

All questions or concerns regarding the Terms Of Service must be directed to the West Texas Vet Supply business owner, Bruce Brandon.